Customer Support
We're here to help with all your NDIS audit and compliance questions
Phone Support
Speak directly with our qualified auditors for immediate assistance with your compliance questions.
1300 851 633
Monday - Friday, 9:00 AM - 5:00 PM AEST
Email Support
Send us detailed questions about your audit preparation or compliance needs. We typically respond within 24 hours.
Response time: Within 24 hours
Support Hours
Standard Support
- Monday - Friday:9:00 AM - 5:00 PM
- Saturday:Closed
- Sunday:Closed
Emergency Support
For urgent audit-related issues, existing clients can access priority support by calling our main line and selecting the emergency option.
*Emergency support available for active clients only
Common Support Topics
Pre-Audit Questions
Get guidance on preparing for your upcoming NDIS audit, including documentation requirements and gap analysis.
Registration Support
Assistance with NDIS registration applications, module selection, and compliance requirements.
Ongoing Compliance
Questions about maintaining compliance between audits, policy updates, and staff training requirements.
Frequently Asked Questions
How quickly can I get support?
Phone support is available immediately during business hours (Monday-Friday, 9 AM - 5 PM AEST). Email inquiries are typically responded to within 24 hours. For urgent matters, we recommend calling our support line directly.
Do I need to be an existing client to get support?
No! We provide free initial consultations to all NDIS providers. Whether you're exploring our services or need quick guidance, our team is here to help. Existing clients receive priority support and access to emergency assistance.
Can you help with urgent audit issues?
Yes! If you have an urgent audit-related issue, call our main line and select the emergency support option. Our qualified auditors can provide immediate guidance to address time-sensitive compliance matters.
What information should I have ready when contacting support?
To help us assist you efficiently, please have the following ready: your organization name and ABN, current NDIS registration status, specific questions or concerns, relevant documentation (if applicable), and your preferred contact method for follow-up.
Do you provide support for providers outside of business hours?
While our standard support hours are Monday-Friday, 9 AM - 5 PM AEST, existing clients with active service agreements can access emergency support for critical audit-related issues. For non-urgent matters, you can send us an email anytime, and we'll respond on the next business day.
Still Have Questions?
Our qualified auditors are ready to help you navigate NDIS compliance with confidence.